FAQ
If you have questions that are not answered here, please contact us.
“Grrrr was able to walk freely around the house, move easily when he wanted to, and join the family in all our activities.
Thank you!”
- Amy, Dallas
Most Common Questions
- How many Power Paws socks are in a set?
- Four. Depending on why you are using them, you can use just 2, or all 4 at once. If you need four, you have them! If you don’t, you have a spare set!
- How can I choose the size that’s right for my dog?
- A size chart is available on the Products page. We also have a printable paw size guide for our dog socks (PDF) – just place your dog’s paw on the guide to see what size you need. Based on weight, and breed, you will be able to choose an appropriate site. If you have any questions, please call us at 877-737-3545 for assistance.
- Are Power Paws available in my area?
- There are a growing number of pet retailers, vets, boutique stores, groomers, etc across the US and Canada that are carrying the Power Paws line of products. If your retailer or service supplier does not already carry them, ask them why! Check here for the current list of retailers, groomers, vets, and other places to buy.
Woodrow Wear products can always be purchased direct from this website.
- I’m a retailer or pet services provider (vet, groomer, chiropractor, therapist, etc.). Can I sell Power Paws in my shop?
- Yes. Contact us by phone, or email info@woodrowwear.com and ask about our Wholesale Program.
- Do you offer dog shoes? What products do you have besides Power Paws?
- We do not offer shoes at this time. We are currently considering a list of new products for development in 2011 and beyond. Please check back to this website for updates and availability. We also suggest subscribing to our newsletter to assure you get the most current new product information available from Woodrow Wear.
Ordering & Shipping
- I have just ordered Power Paws. When will they arrive?
- Orders placed on this site will generally ship within 24 hours, and arrive to you in 1 to 5 business days (depending on your location and the shipping method chosen). See our Shipping Policy for more information. Products can also be purchased immediately from a growing number of retail stores.
- What is the return policy? And how about the exchange policy?
- Generally, items purchased from this site can be returned for a refund within 14 days if still in new, resalable condition. Exchanges (for a different size) can be done by calling ahead or sending an email. A $2.00 fee may apply for postage and restocking. Please see our Return Policy.
- Do you ship to international destinations?
- Certainly! We can ship anywhere in the world, but additional shipping charges do apply. Our shipping charges chart gives detailed information about shipping anywhere in the world.
- What forms of payment do you accept?
- For orders placed on the web (securely through PayPal), or on the phone, we accept all major credit cards.
- Can I order by phone?
- Yes, you can call us at (877) 737-3545 to place a phone order. We answer phones and process orders from 8:00 am – 5:00 pm, Monday through Friday Pacific/California time. You can order direct from this website 24-hours a day where all transactions are guaranteed secure by PayPal. In addition, if a retailer in your area stocks Woodrow Wear products, they may have a phone order program also.
How To Keep in Touch with Woodrow Wear
- Can you send me a catalog? I want to see what’s new.
- To save trees, keep costs low, and keep the product information current, we do not offer a printed catalog. Everything we sell is on WoodrowWear.com.
- What is the best way to stay current on Woodrow Wear activities and news?
- Follow us on Facebook, Twitter, and/or subscribe to our newsletter. We won’t share your information with others (see our Privacy Policy for details). Woodrow Wear’s socks for dogs on Facebook and Twitter.
You may also contact us with specific questions by email, or by calling 1-877-737-3545 (US only), or 1-408-391-1916 (from anywhere).